Case triage
No charge
- You describe the matter, we tell you whether a route exists. Free, including for the matters we decline.
Pricing
What this costs, and how you find out
Every matter here is quoted, not priced off a list. Two accounts disabled by the same policy can be a week apart in effort and an order of magnitude apart in cost, so a published floor would be wrong for almost everyone reading it -- too high for the simple matter and reassuringly, misleadingly low for the one that has already been through two failed appeals.
So you get the figure from a person, on a 30-minute case review, after we have looked at the actual matter. The review costs nothing, and it ends with a straight answer about whether a route exists -- including when the answer is that it does not.
What is on this page instead: how fees are structured, the four things that move them, what never appears on an invoice, and who carries the risk when a scope does not land. All of it is true before you speak to anyone.
The ladder
Five tiers, lightest commitment first
What each engagement is and how it is charged. What it comes to is quoted on the call.
Written diagnosis
Quoted on the call
- The policy trigger named, the route identified or ruled out, and what it would take. Credited in full against an engagement if you proceed.
Remediation matters
Fixed fee per matter
- Access restoration, ad account reinstatement, restriction resolution and handle claims. Quoted against a written scope before anything is charged.
Authority retainer
Monthly, against a scope
- Press and editorial, entity and search presence, reputation work. Three month minimum, no auto-renewal.
Knowledge panel and entity
Fixed fee per matter
- Entity audit, structured data, corroboration and claim assistance. Google decides whether a panel appears.
Fixed fees against a written scope, quoted before any chargeable work starts. Third party costs such as publisher placement fees are itemised separately from ours and never marked up. What a matter costs depends on the matter, so it is quoted on the call rather than published as a number that would be wrong for most of them.
Fee risk
Who carries it
This is the part of the engagement terms worth reading before any of the others.
Where a written scope defines a specific outcome and that outcome is not achieved, our fee for that scope is not payable, and where it has been paid in advance it is refunded. Third party costs already paid out on your instruction cannot be recovered and are not refundable. This is not a guarantee that any outcome will be achieved. It is a statement of who carries the fee risk when it is not, and the answer is that we do.
The full position, including cancellation and what happens to work already performed, is in Fees, Refunds and Cancellation. Where that policy and this page ever disagree, the policy governs.
What moves the quote
Four things, and none of them is how worried you sound
These are the questions the case review works through, which is why it has to be a conversation and not a table.
How far it has goneA restriction caught in the first week is a different matter to one that has been through two failed appeals and a rejected review. Earlier costs less, always.
Whether a route exists at allSome matters have a published route we can work and some do not. We tell you which at triage, at no charge, and we decline the ones that do not rather than charging you to find out slowly.
How much of it is ours to doWhere you can be added as an authorised user and the record is intact, the work is contained. Where the account history has to be rebuilt from what you can still reach, it is not.
Whether anything has to be boughtPublisher placement fees, filing fees and specialist fees are third party costs. They are quoted to you as third party costs and they are never marked up.
Not billable
What never appears on an invoice
- Triage. Describing the matter and being told whether a route exists costs nothing, including for the matters we decline.
- Scope you did not agree to. If a matter grows past its written scope, work stops and you get a fresh quote before anything else is done.
- Hours. There is no hourly billing, so there is no incentive anywhere in this business for a matter to take longer than it needs to.
- A markup on third party costs. What a publisher or a filing charges is what appears on the invoice.
Platform reviews, verification decisions and editorial decisions are made solely by the platform or publisher. Nothing on this site is a promise, guarantee or prediction of any particular outcome.
Gold Label Media provides its services exclusively to businesses. We do not offer consumer technical support, personal account recovery, or assistance to individuals in respect of personal accounts.
Start
The case review costs nothing
Describe the matter. You will be told whether a route exists and what it would come to, and if there is not one you will be told that instead of being sold something.
Or open the file in writing instead
Working on behalf of a client? Agency terms are on the partners page.