Terms of engagement

Who you are contracting with

Gold Label Media is a trading name of Kickstart Labs LLC DBA Gold Label Media, a limited liability company registered in Florida, United States, registration number L23000438948. That entity is the party to these terms and to any scope issued under them, and the party that invoices you. Its registered address is on the public record of the Florida Division of Corporations under that registration number, and is provided on request. Correspondence reaches it at sales@goldlabelmedia.net.

What we are

Gold Label Media is an independent consultancy and intermediary. We assess matters, prepare submissions through the official channels published by platforms and publishers, and coordinate independent specialists, publicists and publishers on your behalf. We are not a law firm, we are not a platform, and we are not an agent of any platform or publisher.

No affiliation

We are not affiliated with, authorised by, endorsed by, sponsored by or connected to Meta Platforms, Instagram, Facebook, TikTok, or any publication referred to on this site. All names, logos and marks belong to their owners and appear here only to identify the platforms and publications a matter may concern.

No guaranteed outcome

Platform reviews, verification decisions, ranking outcomes and editorial decisions are made entirely by the platform or publisher concerned. Nothing on this site, in correspondence, or in any scope is a promise, guarantee, prediction or warranty of a particular outcome. Any statement about typical timescales is an estimate based on the published process, not a commitment.

Account access

• Some matters are worked entirely from our side and need no access to your account at all.
• Where a route does require access, we ask to be added as an authorised user — partner access on your Meta Business Portfolio, or the equivalent delegated role on the platform concerned. You keep ownership. We tell you in writing which access the route needs, and why, before you grant anything.
• We never ask for, accept or hold account credentials: not a password, not a two factor code, not a backup code, not a session token, at any stage of any matter. Where a route cannot be worked through delegated access, we decline the matter rather than ask you for a login.
• We ask only for the access that route needs, we use it only for that matter, and it is revoked when the matter closes. You can decline a request for access and stop the matter at that point, at no cost.
• A real request from us arrives only inside a matter already open with you, by email from the desk address. Anyone asking for access out of the blue, by direct message, or by phone is not us — and anyone asking you for a credential is not us in any circumstance whatsoever.

What we will not do

• Buy, sell, rent, broker or transfer accounts or usernames, or assist with a transfer prohibited by platform terms.
• Take on an account we have reason to believe is not yours.
• Assist in evading an enforcement decision rather than remedying its cause.
• Seek removal or suppression of true reporting, court records or regulatory findings.
• Place a story that relies on fabricated credentials, awards, achievements or quotes.
• Represent that we have contacts, relationships or influence inside any platform, because we do not.

Your responsibilities

• The information you give us must be accurate and complete, including anything unhelpful to your position.
• You confirm that you are the rightful owner of, or duly authorised to act for, any account or brand in the matter.
• You will not send us credentials unless we have asked for them in writing inside a matter already open with you, and you will not ask us to do anything listed above as something we will not do.
• You remain responsible for complying with the terms of the platforms you use.

Fees

• The initial case review is provided at no charge and creates no obligation on either side.
• If we accept a matter, you receive a written scope with a fixed fee before any work begins. No work is started, and nothing is payable, until you accept it.
• Third party costs, such as publisher placement fees, are quoted separately from our fee and are payable in addition to it.
• Where a scope defines a specific outcome and expressly states that our fee is contingent on it, our fee is not payable if that outcome does not occur. Third party costs already incurred remain payable.
• We do not charge recurring retainers for work that has not been scoped.

Ending a matter

You may end a matter at any time. We may end a matter if information turns out to be inaccurate, if we are asked to do something outside these terms, or if we conclude that no route exists. Where we end a matter for one of those reasons, fees for work already completed under an accepted scope remain payable, and anything not yet started is not charged.

Confidentiality

We treat the existence and content of a matter as confidential. We do not publish client names, screenshots or case details without written permission, which is why this site carries no client case studies.

Not legal advice

Nothing here or in any correspondence is legal advice. Where a matter involves a legal claim, including a trademark dispute, a defamation issue or a regulatory question, we will tell you to instruct a qualified lawyer, and we will work alongside them rather than in place of them.

Liability

To the fullest extent permitted by law, our total liability arising out of any matter is limited to the fees you have paid us for that matter, and we are not liable for indirect or consequential loss, including lost profits, lost revenue or lost opportunity. Nothing in these terms limits liability that cannot be limited by law.

Site content

The guides published on this site are general information, current at the date shown, about processes that platforms change without notice. They are not advice about your specific situation, and you should not rely on them as if they were.

Changes

We may update these terms. The updated date at the top changes when we do, and the version in force when a scope is accepted governs that matter.

Governing law and where a dispute is heard

• These terms, and any matter run under them, are governed by the laws of the State of Florida, United States, without regard to its conflict of laws rules.
• We do not require you to arbitrate. There is no mandatory arbitration clause, no class action waiver and no jury waiver in these terms, and no engagement letter we send you will introduce one without saying so on its face and giving you the chance to decline before you sign.
• Before either of us starts proceedings, both sides agree to try to resolve the dispute directly for thirty days, as set out in our Complaints and Disputes policy. That does not apply where urgent injunctive relief is needed or where a limitation period is about to expire.
• Where you deal with us as a consumer, you keep the benefit of any mandatory protections available to you and any right to bring a claim in the courts of the country where you live. Nothing here removes that.
• Nothing in these terms prevents you from reporting a concern to a regulator, a platform or law enforcement at any time.