Terms of engagement

Who you are contracting with

Gold Label Media is a trading name of Kickstart Labs LLC DBA Gold Label Media, a limited liability company registered in Florida, United States, with its registered address at 2041 NE 179th St, North Miami Beach, FL, 33162, United States. That entity is the party to these terms and to any scope issued under them, and the party that invoices you. Correspondence reaches it at sales@goldlabelmedia.net.

What we are

Gold Label Media is an independent consultancy and intermediary. We assess matters, prepare submissions through the official channels published by platforms and publishers, and coordinate independent specialists, publicists and publishers on your behalf. We are not a law firm, we are not a platform, and we are not an agent of any platform or publisher.

No affiliation

We are not affiliated with, authorised by, endorsed by, sponsored by or connected to Meta Platforms, Instagram, Facebook, TikTok, or any publication referred to on this site. All names, logos and marks belong to their owners and appear here only to identify the platforms and publications a matter may concern.

No guaranteed outcome

Platform reviews, verification decisions, ranking outcomes and editorial decisions are made entirely by the platform or publisher concerned. Nothing on this site, in correspondence, or in any scope is a promise, guarantee, prediction or warranty of a particular outcome. Any statement about typical timescales is an estimate based on the published process, not a commitment.

Account access

• Some matters are worked entirely from our side and need no access to your account at all.
• Where a route does require access, we ask either to be added as an authorised user on the account or business account, or, where the route leaves no alternative, for credentials. We tell you in writing which of the two the route needs, and why, before you send anything.
• We ask only for what that route needs, we use it only for that matter, we do not store it in the enquiry database, and access is withdrawn or the credentials changed when the matter closes.
• You can decline a request for access and stop the matter at that point, at no cost.
• A real request from us arrives only inside a matter already open with you, by email from the desk address. Anyone asking for access out of the blue, by direct message, or by phone is not us, whatever they are asking for.

What we will not do

• Buy, sell, rent, broker or transfer accounts or usernames, or assist with a transfer prohibited by platform terms.
• Take on an account we have reason to believe is not yours.
• Assist in evading an enforcement decision rather than remedying its cause.
• Seek removal or suppression of true reporting, court records or regulatory findings.
• Place a story that relies on fabricated credentials, awards, achievements or quotes.
• Represent that we have contacts, relationships or influence inside any platform, because we do not.

Your responsibilities

• The information you give us must be accurate and complete, including anything unhelpful to your position.
• You confirm that you are the rightful owner of, or duly authorised to act for, any account or brand in the matter.
• You will not send us credentials unless we have asked for them in writing inside a matter already open with you, and you will not ask us to do anything listed above as something we will not do.
• You remain responsible for complying with the terms of the platforms you use.

Fees

• The initial case review is provided at no charge and creates no obligation on either side.
• If we accept a matter, you receive a written scope with a fixed fee before any work begins. No work is started, and nothing is payable, until you accept it.
• Third party costs, such as publisher placement fees, are quoted separately from our fee and are payable in addition to it.
• Where a scope defines a specific outcome and expressly states that our fee is contingent on it, our fee is not payable if that outcome does not occur. Third party costs already incurred remain payable.
• We do not charge recurring retainers for work that has not been scoped.

Ending a matter

You may end a matter at any time. We may end a matter if information turns out to be inaccurate, if we are asked to do something outside these terms, or if we conclude that no route exists. Where we end a matter for one of those reasons, fees for work already completed under an accepted scope remain payable, and anything not yet started is not charged.

Confidentiality

We treat the existence and content of a matter as confidential. We do not publish client names, screenshots or case details without written permission, which is why this site carries no client case studies.

Not legal advice

Nothing here or in any correspondence is legal advice. Where a matter involves a legal claim, including a trademark dispute, a defamation issue or a regulatory question, we will tell you to instruct a qualified lawyer, and we will work alongside them rather than in place of them.

Liability

To the fullest extent permitted by law, our total liability arising out of any matter is limited to the fees you have paid us for that matter, and we are not liable for indirect or consequential loss, including lost profits, lost revenue or lost opportunity. Nothing in these terms limits liability that cannot be limited by law.

Site content

The guides published on this site are general information, current at the date shown, about processes that platforms change without notice. They are not advice about your specific situation, and you should not rely on them as if they were.

Changes

We may update these terms. The updated date at the top changes when we do, and the version in force when a scope is accepted governs that matter.