Electronic Communications and Contact Consent

This entire business runs by email. That has legal consequences worth stating rather than assuming, and it creates a channel that fraudsters imitate, which is worth stating twice.

Doing business electronically

• By sending an enquiry or replying to the desk, you agree to receive notices, disclosures, contracts and records from us electronically rather than on paper, and you agree that an electronic record satisfies any requirement that something be in writing.
• An electronic signature, a typed name on a scope, or a clear written confirmation in an email thread has the same effect as a signature on paper. This is how engagements are agreed.
• You need a working email address, a browser able to open this site, and the ability to read and save a PDF. If that changes, tell us and we will find another way.
• You may withdraw consent to electronic records, or ask for a paper copy of anything we sent you electronically, by emailing the desk. Withdrawing means we can no longer serve you by email, which in practice means we cannot run a matter for you.
• Keep your email address current with us. A notice sent to the last address you gave us counts as delivered.

What we will send you

• A reply to the enquiry you sent, on the channel you selected.
• Messages about a live matter: what we found, what we need, what we filed, what came back.
• Contracts, scopes, invoices and receipts.
• Notices required by these legal documents, such as a change to sub-processors or a security incident affecting you.

What we will not send you

• Marketing email. We do not operate a list, a newsletter or a promotional sequence. There is nothing to unsubscribe from because there is nothing to be subscribed to. If that ever changes, you will be asked to opt in first, separately, and every message will carry a working unsubscribe link and our postal address, as the law requires.
• Automated calls or text messages. We do not run an autodialler, a ringless voicemail system or an SMS campaign, and submitting the form is not consent to be called or texted by anyone. If you give us a number and choose it as your channel, that is permission to contact you about your own matter on it, and nothing else.
• Your details to anyone who wants to sell you something. We do not sell, rent or trade contact details, and we do not participate in lead sharing arrangements.

Stopping messages

Reply and say stop, and we stop. We will send one final message confirming it and explaining what happens to any live matter, because ending contact in the middle of a filing has consequences you should be told about rather than discover.

The only channel we use

Every message from us comes from sales@goldlabelmedia.net. We do not contact you first on a social platform, we do not cold call, and we do not use messaging apps for first contact. Anyone doing those things is not us, whatever the display name says. Our Security and Anti Fraud page sets out the full list of signals.

Check the sending address, not the display name. Display names are trivially forged and the domain is not.

Contact

The desk is reached by email at sales@goldlabelmedia.net. We do not run an email support queue, and no one from Gold Label Media will ever contact you first asking for a password, a two factor code or a payment to an individual.