Privacy notice

Who we are

Gold Label Media is the controller of the personal information described here. Email us at the address published on this site to raise anything in this notice, including a rights request.

What we collect

• Information you type into the case review form: the matter type, platform, handle or profile URL, your description of what happened, urgency, the value band you select, your name, your chosen contact channel and your handle or number on it.
• The case reference we generate for you, and the date and time of submission.
• Standard server request information generated by our hosting provider, such as IP address and user agent, retained briefly for security and abuse prevention.
• Nothing else. We do not run advertising pixels, cross site trackers, session recording or fingerprinting on this site, and we do not set non essential cookies.

What never goes through this form

Never type a password, a two factor code, a backup code, a recovery code or a session token into the case review form. We do not ask for them here and the form is not built to receive them. Some routes do genuinely require access to your account, and where one does we raise it inside a matter already open with you, by email from the desk address, after telling you in writing which access the route needs and why. You can decline at that point. The same applies to identity documents and financial details: do not send them through this form, and where an official platform submission genuinely requires one, we will tell you then how to provide it.

Why we use it

• To assess the matter you raised and tell you whether a route exists.
• To contact you on the channel you selected about that matter.
• To keep a record of the engagement, including what was scoped and what was declined.
• To keep the site secure and to prevent abuse of the form.

We do not market to you

We do not operate an email marketing list, we do not send newsletters, and we do not send promotional messages. Submitting the form is a request for a review of a specific matter, and we contact you about that matter only. There is no list to unsubscribe from because there is no list.

Sharing

• With the independent specialists, publicists or publishers engaged on your matter, and only with what they need to do the work, and only after you have agreed the scope.
• With our hosting and infrastructure provider, which processes the data on our instructions in order to run the site.
• Where we are legally required to, for example in response to a valid legal process.
• We do not sell personal information, and we do not share it for cross context behavioural advertising.

Retention

Enquiry records are kept for up to 24 months from your last contact with us, so that we can recognise a returning matter and evidence what was agreed and declined. Server request logs are kept for a much shorter period. You can ask us to delete your record sooner and we will, unless we are required to keep it.

Your rights

Depending on where you live, you may have the right to know what we hold, to obtain a copy, to correct it, to delete it, to limit the use of sensitive information, to opt out of sale or sharing and of profiling, and not to be treated differently for exercising any of these. We do not sell or share personal information, so there is nothing to opt out of, but the request will be honoured and acknowledged either way.

How to make a request

Email us at the address published on this site with the words privacy request and your case reference if you have one. We will verify that the request comes from you or an authorised agent, and respond within the period the applicable law allows. We do not require you to create an account to make a request.

Global Privacy Control

We honour opt out preference signals, including Global Privacy Control, as a valid opt out of sale and sharing where the applicable law recognises them. Because we do not sell or share personal information, this changes nothing about how we handle your data, but the signal is respected.

Cookies

This site does not set advertising or analytics cookies and does not run a consent banner because it has nothing to obtain consent for. Strictly necessary cookies may be set by the hosting platform to serve the site securely.

Children

This site and these services are for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has sent us information, tell us and we will delete it.

International visitors

The site is served from a global edge network, which means your request may be handled in a location near you and data may be processed in the United States. If you are contacting us from outside the United States, you are asking us to handle your enquiry on that basis.

Changes

If this notice changes materially, the updated date at the top changes with it and the new version applies from the date shown.