For agencies

When it is your client's account that went down

An agency that loses a client’s ad account has three problems at once: the revenue has stopped, there is no in-house route to fix it, and the conversation with the client is going to be uncomfortable no matter how it ends. We take the first two off you, and we are quiet about the third.

Same desk, same fixed fees, same refusal to promise an outcome. What changes is whose name it runs under and who your client thinks fixed it.

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Three ways to work with us

Referral

You send the matter over and step back. Best where the client already knows something went wrong and you would rather not own the fix.

Introduce by email and we take it from there, under our own name and our own scope.
Ten per cent of our fee on any matter that engages, paid on collection, on matters only — never on third party costs.
Nothing is payable to you on a matter we decline, and nothing is payable by you at any point.
We tell your client plainly that you referred them. We do not pretend the introduction did not happen.
You see the triage outcome, so you know whether your client was helped or honestly turned away.

White label

The work runs under your name. Best where the client relationship is yours to protect and the account problem is not one you want to explain.

We are subcontracted to you. Your client contracts with you, and we contract with you, not with them.
Same fixed fees as direct. We do not mark up a white-label engagement, and your margin is yours to set.
Written scope to you before work starts, and a close report you can pass on as your own.
Under NDA on request, and we do not approach your client during the engagement or after it.
Delegated access is still granted by the account owner, not by you. That rule does not move for a partner.

Retained cover

For agencies running enough spend that account enforcement is a question of when rather than if. Best where downtime is the thing you are actually buying against.

A monthly retainer that covers triage and diagnosis on any matter across your book, with no per-file charge.
Priority queue. Ad account matters from a retained partner go to the front, because the first forty eight hours matter most.
A quarterly review of the portfolios you manage: shared payment instruments, verification gaps, permission sprawl and the other things that cause enforcement rather than follow it.
Remediation matters beyond diagnosis are quoted at the standard fixed fee, less the retainer already paid that month.
Three month minimum, no auto-renewal, cancel on the channel we are already using.

Fixed fees against a written scope, quoted before any chargeable work starts. Third party costs such as publisher placement fees are itemised separately from ours. These are the floors a matter starts from, not a quote.

Before it happens

The portfolio review

Reinstatement pays once. An account that never gets disabled is worth more to you than one that gets recovered, and most enforcement is caused by something that was visible weeks earlier.

Shared instrumentsPayment methods, domains, pixels and people shared across client portfolios are the single most common way one client's enforcement becomes four clients' enforcement. We map them and tell you what to separate.

Verification stateBusiness verification that is incomplete, lapsed, or held against an entity that no longer matches the billing record. Cheap to fix in advance, expensive once it is the reason an appeal failed.

Permission sprawlFormer staff, former contractors and former agencies still holding roles on a portfolio. Every one is an enforcement surface and an offboarding risk.

Vertical exposureSupplements, finance, dropshipping and regulated lead-gen carry materially higher enforcement rates. Knowing which of your clients sit there tells you where to hold budget in reserve.

Limits

What we will not do to you, or to them

We do not approach your clients. Not during an engagement, not after it, not on a matter you declined to send us.
We do not guarantee reinstatement to you any more than we would to them. A partner asking us to promise an outcome to their client is asking us to make them the one who said it.
We do not take credentials from you either. Delegated access is granted by the account owner, and a partner cannot consent on their behalf.
We will tell you when a matter has no route, and we will not bill a diagnosis we could have given you for free at triage.
We do not work on an account where we have reason to believe the instructing party does not hold it.

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Send one file and see how it goes

No agreement to sign before the first matter. Send us something live, watch how it is handled, and decide afterwards whether you want a standing arrangement.

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Already have a matter running? Read how ad account reinstatement is handled.